Returns & Exchanges
At Grimfrost, we want you to be completely satisfied with your gear. If your items do not meet your expectations, you can return or exchange them within 30 days of receipt provided they are in original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is protected for transit.
Ship to the Longship
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at the designated carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing